Customer care

About Breezivo

Breezivo brings air-conditioner choices into focus for households in Egypt. Compare wall-mounted and portable systems, explore capacity options and plan the setup that suits your space.

Product names identify the manufacturer and range. Capacity, finish and model numbers help you compare like for like; room size, sunlight and installation requirements matter just as much.

Plan your delivery and installation

• Check the full model number, capacity and selected services in your bag.
• Use a complete street address and an Egyptian mobile number for delivery coordination.
• Confirm coverage, building access, delivery charges and timing before purchase.
• For split systems, discuss indoor and outdoor placement, drainage, pipe length and electrical requirements with a qualified installer.
• Portable compressor ACs need an outdoor exhaust route. Check the window opening before choosing a unit.

Displayed delivery and installation amounts are estimates, not confirmed service bookings. Additional piping and electrical work require a separate assessment.

Returns and warranty

Before purchasing, request the return eligibility, inspection process, applicable deadlines and warranty terms for the exact model. Do not assume that all manufacturers or installation arrangements have the same conditions.

Check the product and packaging before installation. Keep the invoice, model and serial numbers, packaging, and photographs of any visible damage. These details are useful when discussing a product concern.

Contact us

For a product enquiry, include the model, preferred capacity and your city. For an order question, include the saved reference and a short description. Do not send passwords, card details or security codes.

[email protected]

Your information

Your account information, shopping cart, saved items and order history are managed in accordance with our privacy practices. Where supported, your information may be securely stored on our systems so you can access your account and order details across your devices.

Delivery names, addresses and phone numbers are used to process orders, arrange shipments and provide customer support. This information may be retained as part of your order records where necessary to fulfil your purchase and meet applicable legal obligations.

You can update your delivery details and account information through the available account settings. Signing out ends your current account session but does not necessarily delete information saved to your account. To request the deletion of eligible personal information, please contact us. Certain records may need to be retained to meet legal or business requirements.

We take reasonable measures to protect account information and use appropriate password security practices. Please use a strong, unique password and avoid sharing your login credentials. Anyone with access to an unlocked device or an active account session may be able to view information available through that session. Sign out when using a shared device.

Payment information is handled according to the payment methods and payment service providers available at checkout. We do not ask you to share your payment passwords or card security codes through customer support messages.

This website may use third-party services, such as Google Fonts, which may receive technical information, including your IP address, when your browser requests their resources. Please refer to the relevant provider's privacy policy for more information.

If you choose to open an email link, your device may launch your default email application. Opening the link does not automatically send a message; you must review and send the email yourself.

For questions about your personal information or privacy practices, please contact our customer support team using the contact details provided on this website.